Shame ABSA shame is this how you treat your clients

Absa insurance maxicare devision :I have a policy over a number of years with them and had no problems now my washing machine is giving me problems and I contacted them first they told me that the claim was approved after I had to keep in contact with them now they informed me that my claim was rejected because my machine is old the.funny thing is that just last year they repaired the spin dryer they did.not send me any new changes when they took over maxicare.