SM
Sabelo M
1 reviews | Active since Mar 2021
23 Jul 2021, 08:36
SG
I have been struggling with a death claim which I submitted in May 2021, I have visited multiple branches and spoken to many consultants, no one seems to know why the payout is taking so long, I am dissatisfied with the service I have received from ABSA Life.
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Replies (1)
Absa's replyOfficial
23 Jul 2021, 11:17Dear Sabelo Mngomezulu
Thank you for bringing this matter to our attention. Kindly provide us with your correct ID number as the given one seems to be incorrect or the Policy number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your correct ID number as the given one seems to be incorrect or the Policy number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply23 Jul 2021, 11:17
Official
Dear Sabelo Mngomezulu
Thank you for bringing this matter to our attention. Kindly provide us with your correct ID number as the given one seems to be incorrect or the Policy number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your correct ID number as the given one seems to be incorrect or the Policy number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,