Severe Service Failure and Lack of Customer Care

I am extremely disappointed in the level of service received from ABSA.

I logged an official complaint under case number C-***7 with L Harris (ABLS882) – Collections Customer Management, Personal & Private Banking. ABSA closed the case on their side, claiming it could not remain open indefinitely. It has now been 21+ days, and my issue remains unresolved, with no response or feedback from ABSA.

ABSA was quick to list me on ITC when collecting payments, yet there is no urgency or accountability in correcting and updating my customer profile. This shows a clear lack of care and a concerning imbalance in customer support.

I request immediate action, proper communication, and urgency in resolving this matter.

ABSA’s service in this case has been unacceptable and has directly impacted me.