Severe Fiduciary Negligence by ABSA Trust, Termination Delayed, Funds Disputed, and Property Transfer delay

I am deeply frustrated by the shocking lack of professionalism and accountability from ABSA Trust. My trust was scheduled for termination earlier this year, and my monthly allowances were abruptly halted in July when the process began. Because the assigned trust officer went on sick leave, ABSA completely abandoned my file. It was not reassigned to another consultant for months, resulting in an unconscionable 3-month administrative delay. It is now November, and the process is still dragging on. This internal negligence has heavily inconvenienced me and directly blocked my conveyancer from finalizing my property transfer and securing my Title Deed. The ABSA Trust Team Leader is claims that my trust funds are "depleted"—a claim I fundamentally dispute. I have escalated this matter to the ABSA Trust team leader, regional manager, and standard customer care lines via ***. I demand that ABSA senior management immediately step in to:

1. Finalize their administrative requirements so the conveyancer can complete the property transfer and issue my Title Deed. 2. Complete the formal termination process, provide a transparent financial audit of the trust account, and pay out all remaining funds immediately.