Settlement statement on Cheque Account

Good day

I had a cheque account with ABSA but i switched to another but apparently there were transactions that we still going off the account, i later found out that i have been blacklisted for and i went and paid account and i have requested settlement statement and the lady at the bank said they will email it to me within 48hrs, nothing was received, i went back to the branch at Mimosa Mall Bloemfontein and the Lady called their recovery department to email her the statement but No Luck, i then decided to call myself ********** 843 was transferred to different departments and finally came to an Agent and she gave me email address ********** I need ABSA to send my statement and remove my name from an ITC listing Urgently as this will prevent from applying for finance in future, i have honored my payment and i need to get decent feedback