SETTLEMENT & PREMIUM

<p>Most disgusting service ever experienced. Traded my vehicle in to purchase another one. The Dealer Settled the vehicle 24/02/2017 now they are phoning me a month later saying I owe them my last premium on my old vehicle. After I phoned in to confirm , If the Dealer Settles the vehicle , will I still have to pay the premium seeing that it is settled before my Debit Order Date , the consultant I spoke to said No premium / payment is due if the vehicle is being settled before the Debit Order Date, and if the the premium goes off I can just call in so that it can be removed , or I can go to my bank to have it reversed. It went off and I called in , I was told it takes 3 days to clear back into my account if a request is made in which I said I'll go to my bank to have it reversed. Now a month later I receive a call stating I will be handed over to the legal department as they can't close the account as there is money owed. My new vehicle is also financed through them and I regret refinancing with them again. This is poor customer service also stating and telling that in the Settlement letter it states that if there is an error on their side the customer will be held liable for the amount outstanding. NO ONE told me this as I was under the impression that once the vehicle is settled it is settled and there are no outstanding fees etc. Extremely dissapointed.</p>