SETTLEMENT OF THE PERSONAL LOAN

I WENT TO ABSA AT WOLF STREET KEMPTON PARK ON 2015-11-02 AND REQUESTED A SETTLEMENT FOR MY LOAN. I WAS GIVEN AN SETTLEMENT LETTER STATING THAT I MUST MAKE A PAYMENT BEFORE 2015-11-04. I WENT TO STANDARD BANK ON 2015-11-02 AND MADE A TRANSFER OF THE EXACT AMOUNT AS REFLECTED ON THE SETTLEMENT LETTER WHICH REFLECTED ON ABSALOAN ACCOUNT ON 2015-11-04 WHICH IS WITHIN THE STIPULATED DATES ON MY SETTLEMENT LETTER. ABSA CONTINUED TO TAKE MONEY ON MY ACCOUNT ON 2015-12-01 AND AGAIN ON 2016-01-01 THOUGH I PAID THEIR SETTLEMENT. I HAVE PROOF OF PAYMENT AND ABSA SETTLEMENT LETTER. MY INSTALLMENT WAS 2100 AND THE AMOUNT THAT ABSA IS TAKING WAS R328.40.I WENT TO THE BRANCH AND THE BRANCH CONFIRMED THAT IT IS STILL OPEN AND IS NOT THEIR RESPONSIBITY TO CLOSE THE ACCOUNT , IT IS LOAN CENTRE RESPONSIBILY TO CLOSE THE ACCOUNT, I PHONED LOAN CENTRE THEY TOLD IT IS NOT THEIR RESPONSIBILITY IT IS THE BRANCH<br> WHICH IS SUPPOSED TO CLOSE THE ACCOUNT. I WENT TO THE BRANCH AND SPOKE TO LENTHENE CELL NUMBER ***, *** WHO CONFIRMED THAT MY ACCOUNT IS CLOSED. SINCE THAN I STILL GET ENDLESS CALLS FROM ABSA SAYING THAT I OWE THE ACCOUNT<br> WHICH I SETTLED. THIS IS CONFUSING ME AND NO SOLUTION TAKEN.