SD
Sandra D

1 reviews | Active since Jun 2012

17 Mar 2016, 15:02

Settlement of home loan still getting accounts

I have settled my home loan on the 22nd of December 2015.<br> <br> Joseph Molefe gave me the forms and told me that he will send me a copy of the deed, since the account has been settled which he did.<br> <br> I then received a call from the attorneys to say that they were appointed by ABSA - after I have asked ABSA to use other attorneys that they also deal with, but they just did their own thing!<br> <br> I receive the deed from the attorneys, the homeloan was cancelled, BUT I STILL RECEIVE INVOICES from ABSA to pay my monthly fee!!<br> <br> I have contacted them several times, e-mailed Cathrine Nkuna and get told that is will take time to show on their system. This is now 3 months later and I STILL received statements from ABSA to inform me that I owe them money!!<br> <br> HOW MANY TIMES DO I HAVE TO TELL YOU THAT IT IS SETTLED, YOU HAVE THE INFO ON THE SYSTEM AND I HAVE THE ORIGINAL DEED IN MY HANDS!!!<br> <br> You service are shocking and your people ***********!! If I knew that you would do this, then I would have gone to FNB!!<br> who work for you. This is the call no;***3<br> Sort this out, I do not owe you anything it was paid up!!! The call was logged with JOSEP

0
Replies (1)
Absa
Absa's reply18 Mar 2016, 10:27
Official
Hello sandravd,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd