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Alwyn D

1 reviews | Active since Apr 2010

13 Jan 2022, 16:47

Settlement Letter

Good day,

I have been struggling to get a Natis Copy and Settlement letter for my Vehicle Finance Account for the last 3 months. I have been through to your call center multiple times and your system gives a technical error when sending it to me.

I need it ASAP!

Please assist.

Thank you

0
Replies (3)
Absa
Absa's reply14 Jan 2022, 08:46
Official
Dear  Alwyn Dormehl  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.  The reference number for your complaint is  C-***1. Kind regards, Rezona Louw Group Customer Care 
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Alwyn D's update14 Jan 2022, 12:19
Reviewer Update
STILL NO PROPER RESPONSE! I needs the letters, NOT AN SMS!!!!

Get you act together, how difficult is it so send the NATIS AND SETTLEMENT LETTERS!!!!!

PATHETIC
Absa
Absa's reply14 Jan 2022, 13:25
Official
Dear  Alwyn Dormehl  Thank you for your posting.

Please refer to our email sent to your personal email address.

Kind regards, Rezona Louw Group Customer Care