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Daniel L

1 reviews | Active since Nov 2011

28 Mar 2025, 14:32

Settlement letter

I've requested a settlement letter with a discount for two weeks now, I was promised the letter within three days from Monday 2025/05/24, it is not 2025/05/28 and I still dont have my letter. Also the departments takes 3 days to respond to any query, absolute pathetic service once again from ABSA

0
Replies (7)
Absa
Absa's reply28 Mar 2025, 14:55
Official
Dear Daniel Louw Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***4. Kind regards,Group Customer CareRezona Louw
Absa
Absa's reply28 Mar 2025, 15:51
Official
Dear Daniel Louw Thank you for your posting.

Please refer to our email sent to your email address. Kind regards,Group Customer CareRezona Louw
Absa
Absa's reply28 Mar 2025, 16:05
Official
 Dear Daniel Louw Thank you for your posting.

We have resent the email to ***.

We are busy with the investigation on the matter. Kind regards,Group Customer CareRezona Louw 
Absa
Absa's reply28 Mar 2025, 16:22
Official
Dear Daniel Louw Thank you for your posting.

We are busy with the investigation on the matter. Kind regards,Group Customer CareRezona Louw 
Absa
Absa's reply31 Mar 2025, 08:26
Official
Dear Daniel Louw Thank you for your posting.

We are busy with the investigation on the matter. Kind regards,Group Customer CareRezona Louw 
Absa
Absa's reply31 Mar 2025, 12:38
Official
Dear Daniel Louw Thank you for your posting.

We will provide feedback soon. Kind regards,Group Customer CareRezona Louw 
Absa
Absa's reply31 Mar 2025, 16:09
Official
Dear Daniel Louw Thank you for your posting.

We will provide feedback soon. Kind regards,Group Customer CareRezona Louw