SETTLEMENT LETTER

About 2 or 3 years ago I took a small personal loan out with ABSA, months later I got retrenched and I gave my retrenchment letter in at a branch in Westgate Mall, I was then told it will be sent off and they will get back to me to lessen the outstanding amount. Months passed I got no feedback and kept getting harassing calls on when am I paying my loan and agents kept making notes as I kept informing them of my situation that I have been retrenched and can't afford to pay the monthly installments anymore. Over a year went by and the same thing was happening and I had to go into the same branch and I was told that nothing has been processes however they can resend the documents. I then got a call from a financial advisor if I'm correct regarding this and wants to know what's happening , he then found out I am based in CPT and he was in JHB and doesn't understand how the documents landed up in JHB. Eventually time went on and then the outstanding amount has been handed over to the dent collectors non other the WORST debt collecting company. Such full of lies and completely don't fit the position they in . Well it was handed over to ANTHONY AND RICHARDS. Worst delayed experience! After being harassed daily by this pathetic company to pay a overdue personal loan, I received a SMS with a settlement amount on a Wednesday which I then went to ABSA to make payment the Saturday. I've sent this company numerous emails , and called numerous times. Spoke to a supervisor Mrs Willemse after I spoke to a agent Tristan. Which was then promised to me they will call me back as they need to confirm with ABSA if they happy with the amount that I have paid. Which I agreed and understood. They didn't call me back as promised I phoned again and Tristan advised they waiting on feedback as they only can email and wait on a response. Days later I called again, wanted to speak to Tristan and then the supervisor took over the call AGAIN. She had no flippen clue what is going on or have done anything in the last few days , she flippen clearly can't fill the position of what is mentioned over the phone to me because CLEARLY SHE IS NOT DOING HER JOB. Meaning they have not contacted ABSA in anyway and I will be taking this further and I will be going to the OMBUDSMAN. Completely disgusted by the service. I will be exposing this company all OVER SOCIAL MEDIA as well. Till now I am still waiting on my paid up letter. Clearly this people don't know what they are doing. I AM STILL WAITING ON MY PAID UP LETTER and I hope Absa never use this company again to collect there monies as they a complete disgrace.