MS
Monique S
1 reviews | Active since Mar 2024
20 Feb 2025, 06:05
Settlement Discount refusal
My husband has been paying his debt review monthly premium every single month, never skipping one. Now we are in the position so settle the loan, but ABSA is refusing to offer us a settlement discount. Is this how they treat all their loyal clients?
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Absa's replyOfficial
20 Feb 2025, 08:29Dear Monique Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***4. Regards Russell Edwards Customer Value Management
Best regards,
Absa's reply20 Feb 2025, 08:29
Official
Dear Monique Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***4. Regards Russell Edwards Customer Value Management
Best regards,