SETTLEMENT BALANCE

I called Friday *** to get a settlement balance on my personal loan because I would like to pay my last instalment. The lady informed me that my profile is blocked and they cannot access my loan on the system. She informed me to call *** to get my profile unblocked and get the settlement amount. That lady could also not access my loan and escalated it and promised me that someone will call me by Monday 19 February. It is now 20 Feb 16:00 and no phone call yet, how difficult can it be for ABSA to just provide me with a settlement balance, thank goodness after this last payment i never ever have to deal with ABSA Again. The service is shocking.