BB
Byron B

1 reviews | Active since Aug 2012

18 Oct 2016, 13:07

Settlement amount paid, now demanding more cash!

<p>I was called by absa bank about my loan account, I asked if there settlement discount applies they advised yes you might get more. I requested the settlement letter.</p> <p> </p> <p>The settlement letter stated absa bank will accept R3200 as full and final settlement, offer is valid for 60 days. After paying the amount I requested a paid up letter, I was then advised that the R3200 is two payments that why it says 60 days. </p> <p> </p> <p>I argued as per the legal letter sent, R3200 is full and final payment. I have since contacted my legal advisors who are now dealing with the case. </p> <p> </p> <p>I am posting this as I want people to be aware of this **** by absa.</p>

0
Replies (3)
Absa
Absa's reply18 Oct 2016, 14:50
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

BB
Byron B's update11 Nov 2016, 15:16
Reviewer Update

Thank you very much Vanessa Crowe, The service that I have received from you was beyond excellent. This is the type of service I wish I can get all the time.!!!

Merry Christmas to you and your family Vanessa and I wish you a prosperous new year!

Absa
Absa's reply11 Nov 2016, 15:36
Official

Mr Brown

Thank you for your complimentary remarks

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd