Settled Vehicle Account Still Reflects as Bad Debt & No Car Papers Released

Really wish I could give a minus 5 Star rating.

I settled my vehicle finance account with ABSA in February 2025, yet more than six months later the account still reflects as bad debt on my credit profile. This has seriously damaged my credit score and reputation.

I have repeatedly emailed, phoned, and even gone into the branch with no success. ABSA continues to ignore my requests to have this corrected at the credit bureaus. According to the law, this should have been updated within 30–60 days after settlement.

On top of this, I have also been requesting my vehicle papers/NATIS documents since February, but I still have not received them. I work outside the country, which makes it even more difficult, but I am currently in South Africa and urgently need them. Again, ABSA has provided no help.

This level of service is unacceptable from a major financial institution. I demand that:

My credit record be corrected immediately with all credit bureaus. A settlement letter be issued to me confirming closure of the account. My vehicle papers be made available for urgent collection or courier.

If this matter is not resolved promptly, I will escalate further to the Ombudsman for Banking Services and the National Credit Regulator.