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chelsea G

1 reviews | Active since May 2017

07 Mar 2023, 09:08

setting changed on my account

Good day

Please note that absa is just making my banking more difficult.

This new feature that i did NOT ask for has just been implemented.

I no longer get sms when a transaction is made because apparently you guys decided to just change everyone to this notify me nonsense that requires me to always log on to the app.

I called requesting it to be changed but was told that i have to go into the branch.

I REFUSE to do that as i did not ask for this feature secondly the services at your branches are horrible.

I am not prepared to stand there the whole day.

I request the my setting be set back to how there were.

Regards

0
Replies (1)
Absa
Absa's reply07 Mar 2023, 09:11
Official
Dear Chelsea Gamble.

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for  your complaint isC-***7  Kind regards,Group Customer Care
Basani Hlungwane