cG
chelsea G
1 reviews | Active since May 2017
07 Mar 2023, 09:08
setting changed on my account
Good day
Please note that absa is just making my banking more difficult.
This new feature that i did NOT ask for has just been implemented.
I no longer get sms when a transaction is made because apparently you guys decided to just change everyone to this notify me nonsense that requires me to always log on to the app.
I called requesting it to be changed but was told that i have to go into the branch.
I REFUSE to do that as i did not ask for this feature secondly the services at your branches are horrible.
I am not prepared to stand there the whole day.
I request the my setting be set back to how there were.
Regards
Helpful (0)
Replies (1)0
Replies (1)Absa's replyOfficial
07 Mar 2023, 09:11Dear Chelsea Gamble.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint isC-***7 Kind regards,Group Customer Care
Basani Hlungwane
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint isC-***7 Kind regards,Group Customer Care
Basani Hlungwane
Absa's reply07 Mar 2023, 09:11
Official
Dear Chelsea Gamble.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint isC-***7 Kind regards,Group Customer Care
Basani Hlungwane
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint isC-***7 Kind regards,Group Customer Care
Basani Hlungwane
