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CS
Cliff S

1 reviews | Active since Sept 2011

06 Aug 2018, 18:17

Service.....WHAT SERVICE...C...

On 23/07/2018 at 10h51 sent email requesting information as per attached. Good day, I would just like to find out how safe any investment (short/long term) with ABSA is? Is my investment and interest guaranteed, can anybody else get access to my money without my consent? 23/07/2018 at 11h59 received reply with ref no ********** 2 as per attached. Your e-mail has been forwarded through to a consultant who will investigate your enquiry or complaint, and reply as soon as possible. This email service is available from Monday to Friday between 8:00am-16:30pm. 27/07/2018 at 12h04 sent second request. 27/07/2018 at 12h05 received same reply as above. 02/08/2018 at 08h59 sent third request. 02/08/2018 at 09h03 received same reply as first time.

Up to now, I have still had no reply to my question.

Kind regards

0
Replies (7)
Absa
Absa's reply07 Aug 2018, 15:32
Official

Dear Client

Thank you for bringing this matter to our attention. Kindly provide me with your ID number (send privately) in order for me to investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

CS
Cliff S's update07 Aug 2018, 15:40
Reviewer Update
Look, why do you need my ID no to enable you to investigate my query. I refuse to give any further personal information just to get answers. Look into the matter and send me answers, that is all I am asking.
CS
Cliff S's update21 Aug 2018, 17:35
Reviewer Update
You are useless!!!!!!!!!
Absa
Absa's reply22 Aug 2018, 14:44
Official

Dear Client

you may forward me these emails you sent to Absa.

My email is ***

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

CS
Cliff S's update30 Aug 2018, 09:13
Reviewer Update
On 23/08/2018 at 16h03 I sent this woman 2 emails as requested, but I do not understand why she wanted them as my query with ABSA is in the very first sentence of the original submission. The biggest problem with cases like these are: 01. People do not read the queries sent in by possible and existing clients. 02. They do not comprehend what is being asked. I say this as just look at the education system. I again say, useless, useless, useless.
CS
Cliff S's update04 Sept 2018, 16:50
Reviewer Update
I AM STILL WAITING!!!!!!!!!!!!!!!
CS
Cliff S's update19 Sept 2018, 11:39
Reviewer Update
This woman phoned me and wanted to know what I meant by "is my capital and interest if invested with them guaranteed". I believe it is a simple question that any client or possible client should get some answer. I was also told that they will not put anything in writing as they cannot guarantee it. When she could not answer my question, I indicated that the matter be handed over to somebody that could. I AM STILL WAITING. Should we have to accept this!!!!!!!!!! Pathetic.