Services not up to scratch

<p>I app**** online for a personal loan on the 09/10/2016, I got a reply that my application was provincial approve and a consultant will contact me, I contact transactional lending on the 10/10/2016 and to my surprise I was informed that they never received my online application, the consultant I spoke to said that we have to do another application online, I informed her that a credit check was done on me and it is showing on my credit report, she stated that they don’t have anything on their system and they are going to have to do another credit check, what is the use of clients applying online if it doesn’t get recorded on your system, by doing another credit check my credit score will go down?, we started the application but couldn`t finish it because my airtime got finished, I used over R50 of airtime but the application was not done yet, I decided to email my documentation to creditadmin department of absa bank and also decided to email all my documentation to a consultant that assisted me in with a personal loan in 2015; in order for her to complete the loan application, I received no response, I emailed your social media department, still no response, when I emailed your action line department, the response came back: `Please advise what your complaint/query/request is in order for us to try and assist you in the best possible manner`; they can clearly see in the emails that I need assistance, but they still ask me what my query is about, I decided to phone back on the 13/10/2016 and was assisted by one of your consultants with the completion of the application,</p> <p>Why did I had to go through all this trouble to get assistance, does Absa Bank care about customer services, does Absa Bank care about getting clients to switch to their bank, why do we have to apply for personal loans online if you can’t track it, why do you have to do two credit checks on a customer, I need to know if the second credit check will be done or if Absa Bank will track the first one, also I would appreciate an explanation regarding all of the above?</p>