ZN
Zenzele N
1 reviews | Active since Jul 2019
08 Nov 2019, 11:52
Services down and cannot access funds
My banking app is down for 5 days, I can't access my accounts and any activities, need to make unnecessary withdrawals, to add on top of the wound my card cannot withdraw but I do have money in my account. Need to make some payments and pay for fuel but everything is just down. This all had made a bad day for me.
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Absa's replyOfficial
08 Nov 2019, 14:52Dear Mr Zenzele Thank you for bringing this matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically. Looking forward to being of service to you. Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Best regards,
Absa's reply08 Nov 2019, 14:52
Official
Dear Mr Zenzele Thank you for bringing this matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically. Looking forward to being of service to you. Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Best regards,