Service without a care in the world

I've always had nothing but the best service from Absa however my experience with your home loan department leaves a lot be desired , the lack of agency and apathy is shocking , you would swear no one cares about you. i recently asked for a variation on my bond which was granted , received documents to sign which i did and sent them back only to be told i signed the documents incorrectly by a generic copy and paste response. I rep**** and asked for someone to at least call me and explain to me how to best sign the form to ensure that they are completed correctly as the instruction on the generic email was not clear to me. to date NO one called me that was on Wednesday on the 03/04/2024 . sent follow up emails and made calls to your call Centre without any resolution. today 10/04/2024 i took it upon myself to go to your branch in Centurion where i was finally assisted and the document was signed and send back to your bond department , received a C number as reference. i made a call to your department as a follow up and the lady that i spoke to didn't show any care in the world not even an apology for my experience all she was doing was shifting the blame to her other colleagues and telling me how its my responsibility to do follow ups as Absa deals with a lot of clients, whose fault is it that you guys don't have the capacity to service your clients ? and that she cant see the document that i emailed as it will only populate after a day or 3 what kind of nonsense is that , i have a reference number for heaven sake that can be used to trace my email with the latest and signed document. for someone who has so much invested in your bank i deserve better service from your service consultant (At some stage in the call while we were busy verifying my details you could hear her in the background laughing with her friends instead of concentrating on the call) please sort this out.