SERVICE? What service there is none

shocking shocking service as always by ABSA phoned on the 25th for the payment relieve plan as thousands of SA will have to due to covid-19.....I made sure I called frequently to avoid bad credit record. Call center agent assured me everything was fine and I was approved for the 3 month payment holiday........... So end of month rolls round and everything goes off leaving me with a MINUS balance, I did not get salary this month ...I WANTED TO AVOID THIS THAT IS WHY I TOOK THE TIME TO CALL.. I again called the call center on the 1st was told no one there to assist I must call on Saturday the 2nd of May 2020. So having the option i had to wait for the 2nd and call in again I was put from pillar to post. I ended up with Abel after 35 min, he transferred me to Bongi at collections which was a lie as the collections apparently are not opened on Saturdays then the call was dropped...........OMW Phoned again held on another 30 min and then I spoke to Ithabiseng Rampha, she gave her my Ref Non ***9 she said she would call me back in 10 min. An hour and a half later I was still not called so I had to return the call again. Still waiting for resolution..................... This is unacceptable service and highly unprofessional........