Service??? What service 🤷♀️

Here’s how you service clients; 1. You give a client a debit card that expires. 2. You do not inform the client when the card expires. I am assuming your system is aware of this. 3. Client tries to use the card and realised it has expired. 4. Client tries to order a new card online but cannot see the option. 5. Client contacts the bank to get a new card but after being transferred and waiting for over 15 minutes client gives up. 6. Client goes to the bank and notice a very long queue. 7. Bank assistant inform client that a new card can be ordered on the app. 8. Client logs onto app but the card option gives an unknown error. 9. Bank assistant tells client she has to wait in the long queue to reorder a card. 10. Client gives up and decide it’s time to look for another bank.

Imagine that bank ordered the new card ahead of the card expiring and arrange for the client to collect it at the branch or even better. The card is delivered at the client’s house. Wouldn’t that be expected if service was existing at Absa?