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Francois K

1 reviews | Active since Nov 2015

23 May 2024, 12:20

Service? WHAT SERVICE???

I have requested on multiple occasions via calls and emails for a statement on my redit card. To this date I have currently 3 different references assigned from a automated email response. But no response from ABSA. For a bank of there magnitude you would expect them to be more willing to assist. Service what service? There is absolutely NONE whatsoever.

0
Replies (2)
Absa
Absa's reply23 May 2024, 15:41
Official
 Dear  Francois  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***5.  Kind regards, Vanessa Crowe Group Customer Care 
Absa
Absa's reply23 May 2024, 15:55
Official
Dear Francois 

I note that your concern is being addressed as per case C-***6. 

I will proceed to close incident number C-***5 to avoid duplication. Kind regards, Vanessa Crowe Group Customer Care