Service.....what a joke

I opened my ABSA platinum account effortlessly online. My card was delivered to me smoothly. Then came the part whereby I needed to get my pin so that I could start transacting......absolute nightmare. I now receive a call telling me my account is in arrears. What a nerve. I havent been able to access the account let alone enjoy the benefits it offers. <br> <br> Now, I am advised to go into a branch....no freaking way. I opened my account ONLINE because I dont want to go to a branch. Assist me now as you did when you opened my account. Otherwise, close it. It is a liability to me in any case. Charging me service fees for what specific service charge???? ABSA has an audacity to call for collections before checking if the client has even transacted.