Service that is truly lacking!

<p> </p> <p>I have been with Absa for 20 years now and I am a holder of a platinum account, I have not moved to a different bank due to the effort of moving your debit orders etc. However, I think I have received the required motivation from Absa's lack of service to finally justify the effort to move to a different bank. </p> <p>I have recently crunched some numbers and realized I can save an R1000 a month if I consolidate some debt with Absa using a personal loan. </p> <p>I have done the application using the online portal, and sent through all the required documentation in a very timely manner! I received an email confirming that they have received the documents and will be in contact soon. Sadly this was not the case! I contacted Absa again to follow up on my request only to find out that they have not received the documents and I would need to resend them. I have done so again! They informed me that someone will call me regarding the application- Sadly this was not the case again!</p> <p>I don't care for things like this but looking at the most recent bank surveys Absa seems to be lacking and frankly it would seem that they don't really care. </p> <p>I am well aware that I will receive an automated response to this review saying that they are truly sorry about this isolated incident and would like to get in touch to address the issue, sadly trying to show that you provide an excellent service is much easier than actually providing one.</p> <p> </p> <p>I have attached a link to the survey mentioned above!</p> <p>https://businesstech.co.za/news/banking/161499/the-best-and-worst-banks-in-south-africa-in-2017/</p>