PG
Prenesan G
1 reviews | Active since Aug 2018
20 Oct 2020, 18:57
Service that has become unbearable
Terrible service from both the agents from contact center as well as branch manager morning side, since July been waiting for feedback and a call transcript till date no feedback from call center manager or branch management.
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Replies (2)
Absa's replyOfficial
21 Oct 2020, 08:10Dear Prenesan Govender Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***2 Kind regards, Rezona Louw Group Customer Care
Absa's reply21 Oct 2020, 08:10
Official
Dear Prenesan Govender Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***2 Kind regards, Rezona Louw Group Customer Care
PG
Prenesan G's updateReviewer Update
23 Oct 2020, 05:43Good Morning Revona, please be advised that your number goes to voicemail and you also did not try calling me. This is probably a automated response you use to fool the public that you are resolving issues but instead doing nothing. I also called in and was **** by 3 different agents that I will be called back, I have also set aside time from work to accept call but yet again wasted my time and my employers time. I want to thank Revona, Don Lukhele, Melvin Peterson and Naledi, not forgetting the windermere branch manager who has my case since July for carrying the flag of Absa core values very high,is this a training program that is provided by Absa to teach their staff to lie to clients and the public of SA. You are truly the ambassadors of Absa. Please remember to treat others the way you expect to be treated.
PG
Prenesan G's update23 Oct 2020, 05:43
Reviewer Update
Good Morning Revona, please be advised that your number goes to voicemail and you also did not try calling me. This is probably a automated response you use to fool the public that you are resolving issues but instead doing nothing. I also called in and was **** by 3 different agents that I will be called back, I have also set aside time from work to accept call but yet again wasted my time and my employers time. I want to thank Revona, Don Lukhele, Melvin Peterson and Naledi, not forgetting the windermere branch manager who has my case since July for carrying the flag of Absa core values very high,is this a training program that is provided by Absa to teach their staff to lie to clients and the public of SA. You are truly the ambassadors of Absa. Please remember to treat others the way you expect to be treated.