1 reviews | Active since May 2011
Service sucks
On the 9th of Feb i app**** for a credit card, and it was approved online. I emailed docs and waited for a response. They said it will take 5 to 7 working days. Last week i phoned and a lady told me there was documents outstanding. I then send that to her. Yesterday i phoned the call center and a lady told me the bank will contact me this week regarding the collection of the card. Today 23/2/2016 i phoned again and the guy told me he will send my application to his team leader for processing. And that it takes 10 days. Ok, so why not say that on the online application???<br> <br> How long must i still wait? The service is TERRIBLE and i am not even n client yet. The 5 to 7 working days is long gone.<br> <br> So disgusted with the no service that you guys give.<br> <br>
Dear Customer
Thank you for expressing your concern, it does go to show that we have let you down, and this is definitely not how we want our customers to feel.
Kindly be advised that you may contact the Credit card Complaints Management Centre on Tel: *** for assistance.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for expressing your concern, it does go to show that we have let you down, and this is definitely not how we want our customers to feel.
Kindly be advised that you may contact the Credit card Complaints Management Centre on Tel: *** for assistance.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Best regards,