SM
Shiralet M

1 reviews | Active since Oct 2015

26 Oct 2015, 09:25

Service Sucks

I decided to go under debt review in 2013 which was such a bad idea I really advice people to look into this before plunging also do homework on the debt review company you go with but back to my complaint I was retrenched in August my debt review counsellor is really of no use I could use other words so I have been calling all the companies I owe monies to so I can settle ABSA however has been giving me the run around finally I get a settlement amount go pay but now they say the account is not settled they do not know the amount that needs to be settled they see a payment however that is not the amount the amount is somewhere but obviously not available for me to see or to settle I got email address [Email Removed] and no luck to date no luck I have sent email again this morning and while all this is happening the debt is increasing but no one seems to want to help me assist ABSA or my debt review consultant of whom I am going to now report to the ombusman

0
Replies (1)
Absa
Absa's reply26 Oct 2015, 12:02
Official
Hello TaelaLily,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,