Service suck

On the 20th april my geyser broke, i paid a R1000 excess for it to be replaced. This month my geyser is not heating up, i called Absa again and was told to pay R600 again only for them to tell me they cant fix it. What ******* is this. Is this how money is made. Not even a call to inform me. I had to constantly call. Imagine *********** a 70 year old. This is ridiculous. Pay back my R600 so i can fix my geyser on my own. What happend to treating your customers fairly.