Service Standards Questionable...

I am totally confused and irritated by this.

I app**** for a credit card on the 3rd May 2018, and I was told it was approved, and that I had to come into the branch and sign documents, and also provide proof of address, which I did.

I then went to my ward councilor, and got the document requested and proceeded to my branch and was assisted by Romila, who scanned the documents and then I signed the quotation in acceptance.

I was then told that I should receive and sms from you during the course of the week, but out of curiousity, I called to find out how far my application is, only to be told that it is in the process and that my FICA was needed. I was then told by the lady assisting me, I would have to email you guys to get this sorted.

Now what I would like to know is this, why is it that I am only being told this now, and then I was told my application has not been sent by the consultant I was dealing with, and if this is the case, do these applications not get captured on your systems, so why would she need to physically send it through? Also, why is it that I received a sms from you guys stating that my FICA documents “have been reviewed and are compliant”? So if I had not called just to query, I would be sitting and waiting, expecting it to arrive when it’s probably still being “processed”!

Could someone assist me in this regard, as I as the consumer have done all that was requested of me, so why should I be inconvenienced like this?

If no one is willing to take ownership of this, kindly inform me in writing, as I will then take my complaint further as this is the first time I have received such service from my bank!

And as if that was not enough, I had mistakenly forgotten my pin for my Absa Debit card, called in to find out if my card is still ok, as I am unable to purchase by swiping my card, to be assisted by a lady named Jen, who took all my details, but nicely dropped the call on me...

So you tell me ABSA...