eS
elize S

1 reviews | Active since Apr 2014

06 Dec 2017, 15:07

Service, Service, Service

ABSA Bank Three Rivers Mall most likely has THE worst service of all banks on this planet. Firstly their tellers isnt marked properly... so ending up in the wrong cue... guaranteed. They only have three tellers available, so ending up waiting for and hour and 12 min ... guaranteed. Their person who walks in the bank asking you your business (which is suppose to be helpful) has zero people s****s. Will he be rude?.... guaranteed. The point is.... Looking for a hour or two to waste of your time, want to get frustrated, irritated and walk away one very upset angry customer..???? Go visit ABSA bank Three Rivers Mall. Trust me... you will not be disappointed... An elderly lady was waiting in the pensioners cue... she told me she sat there last week and waited for nearly two hours to do some banking.. there wasn't enough chairs, so she went and asked for help from the manager.. want to guess what she was told??? you are right.. apparently they only have so many chairs available.. if you cant stand and wait come back later... Can you believe it..??? So, it is fair to deduct that the quality of the staff that assist is a direct reflection on the quality of the manager.. Totally shocking.. Today, tomorrow, together... we will stand and wait and wait some more and then get angry together and still got nothing done.. Brilliant work ABSA !!! what a joy you are.

0
Replies (2)
Absa
Absa's reply07 Dec 2017, 06:59
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please can you provide me with your ID or Account number to enable me to log a formal complaint for you, this i nformation can be sent via private message.

Regards

Claudette

eS
elize S's update29 Mar 2018, 09:54
Reviewer Update
I don't have an account with ABSA, I was there to assist my elderly mother-in-law. Needless to say I am happy not to be noted as a ABSA client.