Service Removed without Concent

I have been struggling to get my internet banking working for over a week now. I made contact with ABSA, and asked for a supervisor, and my query was given to Riefaat Baderdien. Although communication was ok, there was never any definite answer.<br> <br> The bank removed my service, although I paid for it, without my consent, and now I cannot get back into my account to perform transactions. From the beginning of the query, I let all agents (And Riefaat) know that I am abroad, and do not reside in South Africa. My Pin has subsequently also been blocked, yet they ask me to go a branch to correct this.<br> <br> My question was simple, why do I have to do this much work, for a service that was paid for, and removed without my consent. I am so frustrated, for this week, I have yet to receive any kind of correspondence from Riefaat Baderdien. All I get from him, is that it was escalated to second level. Now he wants me to get someone in South Africa for power of attorney, to unlock my pin. Things I haven't done on my account, I now have to perform tasks for. <br> <br> This is the worst thing that can happen to someone abroad, and I don't know how to proceed. I have been with ABSA for over 10 years.