Hellopeter
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1 reviews | Active since Feb 2017

15 Feb 2023, 17:58

Service not so Premier

I app**** for a Absa Credit Card (through the app) and got approved. Next day got a sms stating I must submit my info to I-Talk. Very strange as I dealt with Absa to my knowledge. Decided not to submit my documents to a third party. Two days later got a message from Absa its approved with a new limit and it will be delivered...without me submitting any documents. Anyhow to activate the card I can do it through the app, where its not reflecting neither online banking. Phoned Absa to activate it and I was told I must go into the branch to activate and verify myself. I'm not willing to go to your branches and wait for hours to activate it. So Absa please cancel this CC and close the account. Your Premier Banking is just making my life miserable.. And you phone me to upgrade my Gold ACC to Premier? What issues do I have to deal then with?

0
Replies (2)
Absa
Absa's reply16 Feb 2023, 09:24
Official
Dear Mark Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***3. Kind regards, Group Customer Care Rezona Louw 
's update20 Feb 2023, 21:12
Reviewer Update
Absa considers this case closed as the card was delivered...I know it was delivered! My initial complaint is about going in and active the card, after many phone calls stating "just activate it on your app...NOT POSSIBLE, activate it with Online Banking...NOT POSSIBLE. But go inside a branch and wait for eternity to activate it...DEFINITELY POSSIBLE.