LD
Liezel D

1 reviews | Active since Jan 2015

30 Jun 2016, 10:07

Service not happy

<p>I know my credit card is in arears that is why I phoned on the 25 June to make arrangement with ABSA I paid in the amount I arranged and we where all happy yester day I am getting an SMS from ABSA that they took another amount out of my Debit account that I did not authorised to do so please tell me why should we phone to make a arrangement if ABSA is making there own decisions on what to do with your money so ABSA is telling you that they take your money when every we want so please bank with us.</p> <p>Know may Debit orders is gone start to go off tonight and there will not be enough money for my Debit order so tell me who is gone pay the bank fees when the debit orders is not going through, so know my debit account will also be in arears. Congratulations ABSA on your clients serves.</p> <p>I logged a complain at your complain serves REF: ********** telling me they will come back to me in 2-3 working days, that I call serves well done again ABSA.</p> <p>Know I am laughing just got the sms (Dear Absa client, please ensure sufficient funds are available for your 1stJuly debit order on your account.)</p> <p>Unfortunately DEAR ABSA I cannot ensure sufficient funds because you took the funds out of my account thank you for you wonderful SERVES of looking after your clients.</p>

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Replies (1)
Absa
Absa's reply01 Jul 2016, 11:23
Official

Thank you for bringing this matter to our attention. One of our resolution agents will contact you once your matter has been resolved.

Kind regards

Claudette Lewis

Group Customer Care

Absa Bank Ltd