Service Non existent just like the ability to think

<p>On Saturday, 17/06/2017 I went to the BASA branch in Fichardpark, Bloemfontein to collect a cash send. This money was sent by my friend so I could buy him something. I drew the money at ATM 10738 and I received a half R100 note. Unfortunately the cashiers alreadu cashed-up so they told me to come back Monday. I went back today (monday) just to be told that the people who balances the machine has not yet arrived so there is no way for them so know if the other half is in the atm. I asked the lady If the cant debit ATM Shortages on their GL account and let the client(me) go but she said no. She doesnt have authorisation to debited a R50. I have already driven there and back to work. Im gonna have to drive again, my petrol, my time. The service is pathetic, can no one think in that branch?</p> <p>This is a matter between absa and the people who service their atms now the customer has to suffer because of both entities level of utter incompetence.</p>