Service non-existant

On the 26th of July 2022 I contacted Absa Insurance to log a claim(ref ***) for parts that was ****** from my solar geyser. This led to our geyser not being able to produce hot water. It is now two weeks later and everyday I had to contact Absa to enquire as to when my repairs will be attended to as no one from Absa has contacted me. The only people that has contacted me is the plumbing company that came out the same day to prevent water running out from the geyser so that we can have at least cold water. I fail to understand what is taking so long for the repairs to be authorized. Absa has all my documents when the solar geyser was installed. Funny how my account is debited every month for insurance but now when I need my geyser to be fixed I will just have to wait on their terms. I logged a complaint yesterday (ref C***6) with their action line and up to now no one has contacted me. Shocking service and would not recommend them to anyone.