service is pathetic

Good day

I am not happy with the manner of your responds to your Client pertaining his query Client advised that he is not in the country and is currently requesting assistance from you, he needs to access his account. client completed the RVN forms yet he is still awaiting your assistance since first week of September. You further requested his Passport and ID copy which he submitted, Beyond the documents he comp**** with client has not received any communication from you.

Client is in a foreign country and he is currently left stranded because his service provider is not willing to assist him access his bank account. When is Absa intending to assist him? What other documents do you require from client?

You are more than welcome to contact client on his email, he lost his phone he is unable to authenticate to your system Query needs to be resolved as soon as email is received by your team, email was send to your team on the 10th of September 2020 till date client is still awaiting your feedback

an email was sent yet again yesterday and your Client is still awaiting your responds

Your service is pathetic to say the least