Service is a joke

On the 28.04.15 I contacted absa to advise them of a possible ****, I was advised to go to the police station to open a case. I have emailed them non stop and received no feedback not even an acknowledge of receipt of my case number and details. their clients are using their account to **** people, why is absa not co-operating with the investigator from SAPS and giving them or myself feedback??? whats the point of fica?? all their clients details should be on file. I had to go the extra step and get my bank involved to get feedback from absa, and my bank gets back to me to tell me that absa has frozen their clients account?? why cant absa not give me feedback??? why request a case number and the details of the investigator if they are not going to do anything about it??? I am talking about a crime being committed and absa consultant doesnt even have the courtesy to respond or give any feedback, its shamefull!!!!! I am NOT asking for absa to get my money back from their client, I am asking for feedback so that the SAPS can be assisted in stopping this ******** who happens to USE AN ABSA account to stop them from ******** other innocent people!