********** Service From ABSA Centurion

The service at the ABSA branch in Centurion CBD is beyond pathetic.Pertunia one the consultants at the branch incorrectly bundled my banking package.As a result I was wrongfully charged two monthly account fees and an admin in March alone.

The complaints manager Stephen needs to be pestered over and over just to escalate and resolve the issue.

None of the consultants have a clue of what they’re doing.They are unable to determine what the deductions are for.

Just last month ABSA refunded fees that they have been wrongfully deducting from my account since it’s inception.

The staff at branch have no concept of customer service nor does it seem like they have product and systems training.

The infrastructure in the branch seems to be outdated and I wasted my Saturday morning there only to be told that Pertunia had resolved the issue.

This afternoon Pertunia calls me to tell that she doesn’t know what is going on.

Stephen hasn’t gotten back to me!