********** service from ABSA

It’s been 3 weeks of going back and forth with ABSA regarding my account. After my last review I received a call from Lucy who asked me to do an affidavit which I did and sent it to her, I was told she would get back to me in 48 hours it’s been 5 days of me being the one calling every single day three times a day and I am always told someone will get back to me and it never happens. This is absolutely disheartening and frustrating that peoples lives are expected to be put on hold for no apparent reason.

The worst part is they don’t even send emails they will send an sms to say we can’t reach you meanwhile there’s not a single missed call on my phone and I called back immediately after receiving the sms and was told I will be called back.

Your service is truly ********** and I would not advise anyone to open an account with this bank, they will treat you like you are nothing this is how they have made me feel from the beginning to now