Service for Home Loan application poor

<p>I have been banking with ABSA for over a decade. I started with a savings account through my school years, upgraded to a student account with student credit card through varsity and finally upon starting my career I again took up an ABSA cheque account and credit card. Their service was for the most part always good, with minor hiccups along the way. </p> <p> </p> <p>However, this is now my second attempt at a home loan with them and loyalty clearly doesn't count for anything. I have a good credit record and almost all other major banks approved my partner's and my current bond application in full (100%). Not only did ABSA not grant the home loan, their consultant just didn't bother to send notification of the decline or offer to negotiate as we actually did have 20% deposit to offer. Only after following up, did we get feedback on the application - some 3 weeks after the decline notice was issued by their credit department to the consultant dealing with us. We then mentioned we had a deposit of 20% which then seemed to peak interest and we received a conditional grant letter but an actual quotation is still outstanding - a week later. When we initially asked for the quote we were told it would only be generated if we accepted - how can one accept without full details of an offer and the associated T's & C's??? We further found out that a formal quote is required to be given in line with the National Credit Act - surely they know this and should be assisting a client wherever possible instead of leaving them in the dark. </p> <p> </p> <p>Overall it's been more than a month and I'm very disappointed with the overall manner in which the matter has been dealt with by ABSA. I do not think that they will be my bank of choice going forward. </p>