Service / feedback is pathetic

They just needed to fix my account that was under debt review because I asked for it. When I cancelled it they have send the papers of cancellation to all including to absa. Absa said they never received it on the 7th of May. I have send the paperwork myself on the 27 of May and still nothing, and rhey said it only will take 10 days. I have to email to get feedback. I cant even get my own money when I need it.