Service failure

I've been an ABSA account holder for the pass 35 years or so. Since the inception of the use of the debit card at a POS, I have used this facility. Never have i been so upset with ABSA like lately. Their customer service in comparison is definitely on the decline.. only to my dismay, i am still awaiting any notification that my DEBIT card has expired. Yet they have the time to send SMS's and other promotions for loans etc and nothing about my new card being available for me. I have a Premium account and other Saving accounts. maybe its time i change my banking institution. this is the reason i moved my business account away from ABSA. Maybe its time to do the same with the rest of my accounts after all the embarrassing experiences lately. i need my card and i am not going to stand in any queues waiting at customer services especially during this time of the pandemic.