JL
Jaco L
1 reviews | Active since Dec 2023
18 Jun 2024, 10:23
Service failure - Auto responses only
Failure on feedback promises, all you get is an auto response that say they will give feedback in 4 weekdays, an email was sent 07 May, till today no feedback, even after response say 4 weekdays, a follow up email sent 17 May with an automated response 4 weekdays and yet again no response... Over a month has passed for both automated responses that said 4 weekdays with no response. Extremely careless.
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
18 Jun 2024, 11:01Dear Jaco Labuschagne Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6 Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply18 Jun 2024, 11:01
Official
Dear Jaco Labuschagne Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6 Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's replyOfficial
20 Jun 2024, 14:02Dear Jaco Labuschagne
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly provide our office with your account or ID number and clear details of your complaint by close of business on 21 June 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly provide our office with your account or ID number and clear details of your complaint by close of business on 21 June 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Best regards,
Absa's reply20 Jun 2024, 14:02
Official
Dear Jaco Labuschagne
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly provide our office with your account or ID number and clear details of your complaint by close of business on 21 June 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly provide our office with your account or ID number and clear details of your complaint by close of business on 21 June 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Best regards,