Hellopeter
Share Your Experience
PV
Phila V

1 reviews | Active since Jan 2017

26 Apr 2018, 14:02

SERVICE FAILURE AND WITH NO EMPATHY

Having waiting on feedback and update on my case for 4 weeks with no feedback. It is really a bad experience for me after switching my Salary from FNB Premium to ABSA Premium Banking in January 2018. I have sent several follow up emails and calls but I'm getting no feedback from ABSA and the Investigation Department is not answering their calls.

The sad part is that also did not receive a mere reference or case number from ABSA. It is really bad and unacceptable.

It is really frustrating.

0
Replies (2)
PV
Phila V's update26 Apr 2018, 14:08
Reviewer Update
As a client I expect The ABSA ***** Line to be taken seriously with quick response calls, because clients who call the ***** line are most definitely distressed customers that need some form of empathy. I know it's not all cases that get resolved 100% according to customer expectations but what I need as a customer is regular feedback and updates or atleast answer my calls and respond to my emails. But no with ABSA its a norm to ignore calls and emails from distressed customers. RIDICULOUS.
Absa
Absa's reply26 Apr 2018, 17:18
Official

Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.”

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd