Service excellence that spared me hours of driving & time

<p>My mom who is on pension had received some documents that required her account number to be verified. This was the last date of submission as she did not open her mail & i only saw it late since she does not live with me. I was informed that the institution she was dealing with required her stamped bank statement upon arrival but then the ABSA had just closed. Luckily, Marlene van Tonder came to the entrance (assisting another client), and I asked if she could just help me with a stamp. Without any questions, she got me the stamp i needed and i was spared some time and long distance driving (which would have been on another day had she not helped). </p>