Hellopeter
Share Your Experience
LM
Lwazi M

1 reviews | Active since Oct 2021

16 Nov 2021, 21:22

Service dissatisfied

I app**** for a personal loan on the 9th of November 2021 and they only got back to me today that I was preapproved they requested documents that were sent to them at the time of the application I needed the loan for a funeral on the 20th of this month not even sure I will get the desired feedback from them at the right time , please attend to matters as soon you can to avoid loosing customers.

0
Replies (3)
Absa
Absa's reply17 Nov 2021, 09:28
Official
Dear Lwazi Mgoqi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.  The reference number to your complaint is C-***7. Kind regards,Rezona Louw Group Customer Care

Best regards,

LM
Lwazi M's update17 Nov 2021, 18:11
Reviewer Update
I would like to say thank you to Collen Khoza my advisor who was handling my application I didn’t post here because I wanted to make you guys feel *********** but I was also not happy with the service after Rezona responded to my query everything was fast tracked I am really happy with the service Absa has made me feel really different about their customer service . Thank you so much
Absa
Absa's reply18 Nov 2021, 08:16
Official
Dear Lwazi Mgoqi Thank you for your posting.

We will provide you with final feedback as per the date in our email.

Kind regards,Rezona Louw Group Customer Care

Best regards,