Service disgusting to say the least

A ***** incident occurred on Tuesday, 3 September 2025 around 15:00. Called ABSA *****, logged a case & was provided with 5 reference numbers from Busisiwe Mdluli. Logged case with SAPS, Durbanville, provided a statement & issued with a case number. Obtained copies of bank statements containing ***** incidents & forwarded same to ABSA ***** on 4 September 2025. Received confirmation of receipt of documents from Elaine Thompson on 8 September 2025, stating the case with take 15 to 20 working days to resolve. Received two whatsapp messages on 3/9/25 advising of ***** transactions, but no contact from ABSA ***** after confirming same. Continued to receive whatsapp messages - case still under investigation from 9/9/25 till 21/10/25. ABSA Officials kept sending emails stating they are unable to contact us, not aware that some phone numbers were blocked due to *****. Nolulunga Mafika sent an email on 30/10/25 stating that no documents were received & the case would be placed on hold - what *******. It is evident that officials do not communicate & accuse the client of wrong. The cummunication with Makhosazana Mamafa has been specifically rude & arrogant, treating the client as the ****mer. The case has as yet not been resolved as at 2 January 2025.