Service delivery is really not up to standard

The service at the Absa Mogwase branch is really disgusting of note. We came there as per the appointment set by the consultant, only to have a load shedding problem and then their back up generator was not working only to be told that we should come back another day. We came back again the second time and we are told the same story again and this time we are given a 11o'clock appointment. It's the 3rd time now and we are at the absa mogwase branch, we got here at 11 in the morning and it's now 13:20 in the afternoon and still we are not sorted out. When we spoke to Lefa at Absa mogwase branch regarding the progress of our appointment he said ' I will help you when I help you, it's not my problem that there's loadshedding' with a very disgusting and dirty attitude. He didn't even bother to calm us down and explain the situation to us...instead he is loud and disrespectful...and the last time I checked we are the customers and not him. If he can't speak to customers ro proper respect and he should not be talking to customers at all. And please address the cleaning lady at the branch, she is not an employee at abaa branch, she is contracted by another company to help keep the branch neat and tidy not tell the customers what to do and where to stand.