Service Delivery Compliments South African Government They SUC****!!!! ABSA :(

<p>Good morning </p> <p> </p> <p>thank you for taking the time to read this report. I am so disappointed in Absa that i have closed most of my accounts with them and eventually cancel my insurance with them as well, The reason for this statement. i had a claim on the 25th of June 2016 with ABSA i direct. i was on the way to my girlfriend when i was involved in an accident a lady that did not obey the stop signed smashed the side of my car. i went to the police i lodge a claim report and that was sorted i then called my insurance company to lodge a claim. The consulant that i spoke to firstly was so uneducated in their job could not find my policy on the system then finally i got to someone who i explained to them what happen, they cannot imagine or write the report on they side i ended up speaking to the manager to get the report sorted. i then gave them all the details of the lady that banged my car they said they will get the report from the police. My car was then repaired after much fighting. i needed my car to be sorted asap so i paid the excess of R2250 so my car can be repaired. After a month calling absa put through different departments going back and forth i finally got the number for the recovery department. i spoke to a white gentlemen who informed me that they lost the accident file due to back up issues, luckily i called otherwise i should still be waiting for this. He then called me on monday said that he will assignment this to letta monyai. I am aware that this recovery process is a long process, but ABSA is *********** they lost the file which i sent to them, they do not give me feedback as a client. i waste alot of money calling them to get my money back. my insurance is always paid on time. The report was done at the police station now its simple to read the report yet they find difficulties doing so to get my money back. its been 3 months of wasting my money and it think i am fed up, i need consent from them because i am now taking this to the OMBUDSMON and i want them to sort this, i am FED UP WITH ABSA- THE WORST COMPANY ANYONE CAN EVER DO BUSINESS WITH SO *********** STAFF AND THEY HIRE PEOPLE WHO DONT KNOW HOW TO WORK. No wonder BARCLAYS TOOK THEY INVESTMENT AWAY.</p> <p> </p> <p>i need an answer asap and i want my money or i will go to the ombudsmon and YOU will pay.</p> <p> </p> <p>thank you</p>